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RETURNS & EXCHANGES

 

Thank you for shopping at TheOnMom.com 

If you are not 100% satisfied with your purchase, we're here to help.

CUSTOMER SUPPORT

RETURNS CENTER

Customer Support is available 24/7 at support@theonmom.com

We do our very best to respond to support emails within 48 hours. 

RETURN POLICY

You can file a return request  via http://returns.theonmom.com within 14 days of the receipt of the product.

To be eligible for a return, please make sure that: 

  1. The product was received within the last 14 days.
  2. Apparel must be unwashed.
  3. You have the online receipt, order confirmation or proof of purchase from theonmom.com. We are unable to accept returns of purchases made from third-party retailers.
  4. There was no chargeback initiated.

Products that do not meet these criteria will not be considered for return. 

 

DAMAGED ITEMS

If you receive a damaged product, please notify us immediately. 

RETURNS CENTER: APPROVED AND DENIED 

If your return request has been approved you have 14 days to provide us with a tracking code. If you encounter any delays or issues in returning  your order please notify us within 14 days after your return request has been approved.

A denied return request means that your order contains items that are not eligeble for a refund.

INTERNATIONAL SHIPMENTS

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at TheOnMom.com will be subject to full investigation.

Chargebacks may also cancel the right of the customer to return the order or receive a refund.

CONTACT US

If you have any questions about our returns and refunds policy, please contact us at support@theonemom.com

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