RETURNS & EXCHANGES
Thank you for shopping at TheOnMom.com
If you are not 100% satisfied with your purchase, we're here to help.
COVID-19 POLICY UPDATE - As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be health and safety of our partners and customers. All our shipping partners have been trained on proper hygiene protocols and all work areas are cleaned prior to shipping each package. We have also extended our return period from 14 days to 30 days.
We do our very best to respond to support queries within 24 hours.
Customers are free to submit a return request via http://returns.theonmom.com within 30 days of the receipt of the product for a full refund.
To be eligible for a return, please make sure that:
- The product was received within the last 30 days.
- Apparel must be unwashed.
- You have the online receipt, order confirmation or proof of purchase from theonmom.com. (We will try our best to help confirm your order if you have difficulties in finding this information.)
- There was no chargeback initiated.
- You did not damage/misuse the product. You read the product description and used/installed it based the instructions we supplied. (Instructions supplied include the product description page and/or manufacturer instructions)
TheOnMom.com will always cover your return shipping costs, excluding large sized items that require a delivery truck.
What items require a delivery truck?
We might sell heavy Bunk beds, Solid Wood Baby Cribs, etc. These items are generally over 70 lbs and have a big volume. They can only be exchanged or have shipping costs supported if a manufacturer defect is present.
Products linked to Amazon.com are subject to the vendor/Amazon return policy. We always strive to promote only the best providers that sell quality items and have a 30 days return window & more benefits in case of issues.
Regarding our own stocks that go trough our checkout page, to be fair to our customers who are reasonable with their returns, we verify that all returns are valid. Returns may be limited or denied based on our return authorization system & a database of consumer activity that a third party uses to track purchases/returns and to authorize or deny returns to help protect against excessive, fraudulent or otherwise not permitted returns. You may be required to present a valid photo ID.
The products we sell are manually and technologically inspected for quality and defects before being shipped. This does not mean surprises can't happen, especially during transit. We recommend checking your package as soon as it's received, preferably while the delivery person is there. If the package is damaged you can refuse delivery on spot and have the item returned to us.
If you received a damaged product, please notify us immediately.
RETURNS CENTER: APPROVED AND DENIED
After your return request has been approved, you have 30 days to provide us with a tracking code.
If you encounter any delays or issues in returning your order please notify us within 14 days after your return request has been approved.
A denied return request means that your order contains items that are not eligible for a refund.
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.
If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.
Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at TheOnMom.com will be subject to full investigation.
Chargebacks may also cancel the right of the customer to return the order or receive a refund.
If you have any questions about our returns and refunds policy, please contact us at firstname.lastname@example.org