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FAQs

ANSWERS TO YOUR QUESTIONS

SHOPPING INFORMATION

WHAT SHIPPING METHODS ARE AVAILABLE?

Depending on your location we automatically provide the best shipping option available at the lowest price. If you are looking for special arrangements please contact us and we will take care of it fast!

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

For United States, items generally take between 3 and 9 business days to arrive at their destination. We will keep you updated during this process and provide you with a tracking code.

For orders outside United States, 7-21 days.

DO YOU SHIP INTERNATIONALLY?

We ship worldwide, but not all items are subject to this shipping policy. Please contact us if you are placing an order outside United States.

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards, banks and third parties such as Apple Pay, Google Pay, PayPal, etc.

IS BUYING ON-LINE SAFE?

We constantly monitor our services and make sure that we are up to date on all our security software.

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure'). 

When purchasing from us, the link should always begin with https://theonmom.com

Orders and Returns

HOW DO I PLACE AN ORDER?

Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

Contact us by Phone or Email. We offer 24/7 Email support (contact@theonmom.com) and our Phone Support lines are open from 9 am - 5 pm GMT+1. Visit our contact us page for more details.

HOW DO I TRACK MY ORDER?

We will keep you updated on the status of your order and we will send you the tracking number as soon as it's made available.

RETURNS

If you are unhappy with your order, you can exchange it or return it to us by post within 14 days of receipt for a full refund. 

RETURNS CENTER

You can read more about our returns policy here.

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