FAQs – TheOnMom.com

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FAQs

ANSWERS TO YOUR QUESTIONS

SHOPPING INFORMATION

WHAT SHIPPING METHODS ARE AVAILABLE?

Depending on your location we automatically provide the best shipping option available. Usually orders will get shipped to you via USPS for smaller items and UPS or DHL for larger ones.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

After being shipped, depending on the items ordered it can take between 2 and 12 business days for them to arrive at their destination. We will keep you updated during this process and provide you with a tracking ID and tracking link.

You can also check the product's description page for more accurate delivery times.

WHERE DO YOUR PRODUCTS GET SHIPPED FROM?

Most of our products are shipped from United States, but we also have items that get shipped from Singapore and Canada. Our product's description contains the average delivery time for each item.
You never have to pay extra taxes or fees for products shipped from outside United States.

DO YOU SHIP INTERNATIONALLY?

In order for us to bring you the best quality and prices, this website mainly focuses on shipping to United States. If you are shopping from outside United States, you can contact us to discuss the possibility of getting the items shipped to you.

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards, banks and third parties such as Apple Pay, Google Pay, PayPal, etc.

IS BUYING ON-LINE SAFE?

Besides using military grade encryption for all your personal data we constantly monitor our services and make sure that we are up to date on all our security software.

Safety tip!

Before you type your card details into a website, ensure that the site is shown as secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure'). 

When purchasing from us, the link should always begin with https://theonmom.com

Orders and Returns

HOW DO I PLACE AN ORDER?

Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

We offer 24/7 Email support (contact@theonmom.com) and WhatsApp(+31 645799385) or Facebook.

HOW CAN I TRACK MY ORDER?

When your order get's shipped we will generate a tracking ID and link to your email address and phone number(optional). To see the status of your shipment you can head over to track.theonmom.com

RETURNS

If you are unhappy with your order, you can exchange it or return it to us by post within 14 days of receipt for a full refund. 

RETURNS CENTER

You can read more about our returns policy here.

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