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FAQs

ANSWERS TO YOUR QUESTIONS

SHOPPING INFORMATION

WHAT SHIPPING METHODS ARE AVAILABLE?

Depending on your location we automatically provide the best shipping option available at the lowest price. If you are looking for special arrangements please contact us and we will take care of it fast!

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

That depends on the shipping method you choose.

After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination. We will keep you updated during this process and provide you with a tracking code.

We also keep stocks in our US warehouse and do promotional 1 day deliveries. We mention these particularities on our product pages.

For orders outside United States delivery times might take 2-3 weeks after processing and leaving the warehouse.

WHY DOES SHIPPING TAKE THIS LONG?

We both save money without compromising the quality of the product! Many big brands have increased product prices to cover the high shipping and deposit costs, we prefer to have a different approach and target our business to parents that like to plan ahead. We provide our customers with the real production value of each product - considerably reducing the market price you pay, the only downside being you have to wait around 2 weeks for some products to reach you. 

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide.

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major credit cards, banks and third parties such as Apple Pay, Google Pay, PayPal, etc.

IS BUYING ON-LINE SAFE?

We constantly monitor our services and make sure that we are up to date on all our security software.

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure'). 

When purchasing from us, the link should always begin with https://theonmom.com

Orders and Returns

HOW DO I PLACE AN ORDER?

Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.

WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?

Contact us by Phone or Email. We offer 24/7 Email support (contact@theonmom.com) and our Phone Support lines are open from 9 am - 5 pm GMT+1. Visit our contact us page for more details.

HOW DO I TRACK MY ORDER?

We will keep you updated on the status of your order and we will send you the tracking number as soon as it's made available.

RETURNS

If you are unhappy with your order, you can exchange it or return it to us by post within 14 days of receipt for a full refund, no questions asked.

We currently provide you with 2 addresses where you can return your order. 

USA Customer Address:
(For Returns & Other Mailing Activities)

TheOnMom.com 
11310 E 21st St N 
Unit #535 
Wichita, KS 67206
United States

Business Address:

TheOnMom.com 
Business Registration Nr.(KvK): 75081407

Willebrordusplein 18A
Rotterdam 
3037TD Netherlands

 

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