ANSWERS TO YOUR QUESTIONS
WHAT SHIPPING METHODS ARE AVAILABLE?
Depending on your location we automatically provide the best shipping options available. Usually orders will get shipped to you via USPS for smaller items and UPS or DHL for medium/larger items.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
After being shipped, depending on the items ordered it can take between 2 and 12 business days for them to arrive at their destination. We will keep you updated during this process and provide you with a tracking ID and tracking link.
Shipping might take place on a Saturday or Sunday, regardless we only guarantee business days shipping(Monday to Friday). Please note that business days might be affected by Holidays.
Products shipped by Amazon/Amazon Prime might be shipped within 1 business day. Each product will clearly state the delivery time during the checkout phase.
WHERE DO YOUR PRODUCTS GET SHIPPED FROM?
Most of our products are shipped from United States. We also have items that get shipped from Singapore and Canada. Our product's description contains the average delivery time for each item. In absence of a delivery time stated on the product description. You will get informed during the checkout phase.
You never have to pay extra taxes or fees for products shipped from outside United States.
DO YOU SHIP INTERNATIONALLY?
In order for us to bring you the best quality and prices, our website mainly focuses on shipping to United States.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards, banks and third parties such as Apple Pay, Google Pay, PayPal, etc.
IS BUYING ON-LINE SAFE?
Besides using military grade encryption for all your personal data we constantly monitor our services and make sure that we are up to date on all our security software.
Before you type your card details into a website, ensure that the site is shown as secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').
When purchasing from us, the link should always begin with https://theonmom.com
Orders and Returns
HOW DO I PLACE AN ORDER?
Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
We offer 24/7 Email support (firstname.lastname@example.org) and WhatsApp( 645799385) or Twitter.
HOW CAN I TRACK MY ORDER?
When your order get's shipped we will generate a tracking ID and link to your email address and phone number(optional). To see the status of your shipment you can head over to track.theonmom.com
If you are unhappy with your order, you can exchange it or return it to us by post within 30 days of receipt for a full refund.
You can read more about our returns policy here.
As stated around our website(including in the footer). TheOnMom.com platform is dedicated to providing you with the best family products. Excluding our own stocks we are also a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Amazon, the Amazon logo, Amazon Supply, and the Amazon Supply logo are trademarks of Amazon.com, Inc. or its affiliates.
Pages/ads clearly state that an item is available on Amazon and not on our website. The choice to click that link is entirely yours. We can't provide support or make any guarantees regarding stocks or manufacturer/Amazon policies. We recommend you take your time to fully read each vendors product description and their policies before you purchase.