Where is my package? And why is it taking so long? (COVID-19 Update) – TheOnMom.com

AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, THE AVERAGE PACKAGE DELIVERY TIMES ARE 2-5 WEEKS(FREE SHIPPING AVAILABLE)

Where is my package? And why is it taking so long? (COVID-19 Update)

With the COVID-19 emergency continuing to spread around the globe, small parcel operations are impacted worldwide.

Between a shortage of commercial passenger airlines to carry the parcels and transit/destination postal services shutting down or restricting services, receiving international packages with the U.S. Postal Service is resulting in longer transit times on most shipments.

Due to limited air cargo capacity, the U.S. Postal Service is shifting select mail from air transport to sea transport in an effort to move mail from the U.S. to international destinations.
Current situation(Last update 8th of August): Shipping times have started recovering. You can expect normal delivery times from Singapore (where most our products come from) to the U.S.
We will keep updating this page as the situation evolves.

Current situation(Last update 3rd of July): Typical Priority Mail shipments that usually take about 7 to 10 days will now take about 4 to 6 weeks.

Tracking your package: Unless your delivery is made by courier services such as UPS, DHL, USPS Priority Mail Express. Your tracking page might not update with tracking data as often as before - even if your package is in transit to your address.

If a mail item shows on tracking:

  • Dispatch from Sorting Center
  • Arrived Shipping Partner Facility, USPS Awaiting Item
  • Picked Up by Shipping Partner, USPS Awaiting Item
  • Origin Post is Preparing Shipment

It means that your package is in transit to your address.

Under normal circumstances, the U.S. Postal Service has no further visibility on that item until a transit warehouse or the destination warehouse provides updated tracking information to its system.

Sometimes, it is possible to get more updated tracking information about your package by using the following websites. Just input your tracking ID here:

http://track.theonmom.com

https://www.usps.com/

https://www.singpost.com/track-items/

We thank you for your understanding and amazing patience during these uncertain times.

Shipping agencies are working as fast and safely as they can. You can rest assured  that your package is being constantly monitored by us and we will try our best to rush things where possible. You can always reach out to us if you have any questions.

Happy shopping and stay safe!

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